Well, the insurance company probably LOVED us yesterday! LOL...... Per the previous post, we had taken Jack to the Allergist for his follow up appointment. Yesterday evening, we were down at the garden tending to our vegetables. The kids were playing and Lauren was playing with a neighborhood dog. Not too much longer, we heard a scream and see Lauren bent over holding her face and crying. When we got over to her to see what happened, her face is covered in blood. We immediately thought she was either bitten or scratched by the dog which may have resulted in a serious eye injury. I immediately covered her eye to stop some of the bleeding so we could get a closer look at what and where the injury is. (time check: 7:30)
I managed to get the bleeding to stop and there was a small laceration on her eye lid; but also noticed a slit right along where her eyelashes are. It is the weirdest cut we had ever seen. Although the damage was not as severe as we initially thought, we still proceeded to go to Patient First just to have her eye checked out and avoid any potential infection.
We arrived at Patient First (time check - 8:45) to have her looked over and they recommended we take Lauren to the ER because they felt the cut did need a stitch or two. Off to the ER we went. (time check - 10:00). By 11:00, we are finally seen by a Doctor who did not feel Lauren needed a stitch; just some eye antibiotics. We wait and wait..... 11:30 rolls around and the nurse comes in with some Augmentin to help with the pain. We ask where the eye antibiotic is. Nurse went to check..... Midnight rolls around, I go to the nurses station and am told they are still waiting on the Rx. Finally, 12:30 rolls around and we decide to leave. The doctor who saw us had been sitting at the nurse's station the whole time, blamed the nurses, never apologized, sat on his ass, etc. We just walked out! Couldn't believe it!!!!
We have already called the Patient Resources office to complain about our experience. Not sure if it will do any good, but our first visit to this relatively new hospital was not a good experience. Very disappointed in the lack of service we received there. We arrived home at 1am.....
Overall, Lauren is doing great and was an absolute trooper last night. She handled everything well, up until she had to take the Augmentin orally. That didn't go quite as well! LOL.
Below is a shot of her eye. You can sort of make out where the cut is. Not as bad as we initially thought; but we wanted to make sure there was no damage to the eye (cornea) and avoid the risk of infection.